Withdrawal information.

Consumers have a statutory right of withdrawal from distance contracts and off-premises contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which the contract is concluded. When purchasing a cryotherapy chamber, the withdrawal period is 14 days from the day on which you, or a third party nominated by you other than the carrier, acquire physical possession of the goods.

For a contract covering several goods ordered together but delivered separately, the period is 14 days from the day on which you, or a third party nominated by you, acquire physical possession of the last item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we must reimburse all payments received from you, including delivery costs (except for any supplementary costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.

You will bear the direct cost of returning the goods. As cryotherapy chambers are transported by freight carrier, return transport may involve substantial costs; we will inform you of their estimated amount before you place your order.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal expires early for contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or specification by the consumer, or that are clearly personalised to the consumer’s needs.

This applies in particular to cryotherapy chambers manufactured individually for you to your specified dimensions or colours, to structural requirements or as a bespoke project. If, before the contract was concluded, you specifically drew our attention to this consequence and gave us your express consent to early manufacture, there is no right of withdrawal for this individually manufactured chamber.

For service contracts (for example, advice, assembly, commissioning or maintenance), the right of withdrawal expires early once we have fully performed the service, provided that performance began only after you gave your express consent and acknowledged that you would lose your right of withdrawal early upon full performance of the service.

The easiest way to arrange your withdrawal is to provide us with your order or reference number, the chamber type (for example, eCham home, eCham vita – 5-in-1 Longevity-System) and your date of issue or delivery.

We will acknowledge receipt of your withdrawal without undue delay in text form and discuss with you the arrangements for return transport and any outstanding issues concerning payment of the purchase price.

This withdrawal information applies to consumers. Contracts with businesses, clinics, medical practices, hotels and other commercial customers are not subject to any withdrawal period; our General Terms and Conditions apply to them.